Orbitz vs Flight Centre for hotels Bookings

Orbitz

The first and most important thing to note about Orbitz is that it’s owned by Expedia. In fact, is basically is Expedia. In case you haven’t noticed the two company’s website are almost (but not quite identical). While originally started as a company to compete against Expedia, it was ironically purchased by them in 2015. As Expedia did with most of the other sites it purchased, Orbitz slowly became more and more similar to it’s parent, until what we are left with today is basically Expedia in a different skin, and slightly more aimed at the North American market.

For a full list of features we recommend you take a look at our article on Expedia as the functionality between the two different websites is almost the same. One thing that is different however is their loyalty program. Orbitz has one of the better loyalty programs in the industry, rewarding you with 3% of your booking price in the form of their virtual currency. Book with their mobile app to get an even bigger 4%. In addition to that you start off as a Silver member, but booking just 4 nights in a year will get you Gold membership where you can unlock perks like free breakfast and Wi-fi as hotels. Booking 12 or more nights within a year and you’ll be upgraded to Platinum which allows you to reimburse up to $50 for things like seat upgrades on flights, you get TSA Pre thrown in, as well as further potential hotel upgrades like room upgrades and early check-in.

Like other Expedia Group companies, there are no booking fees charge for hotels. And also, unlike their flight offering which often charges a payment fee depending on your payment type, there’s no payment fees when it comes to hotels. The pricing, generally speaking, is exactly in line with Expedia. While you might find some special deals from time-to-time that are Orbitz-only, the vast majority of pricing is exactly the same, right down to the last cent. The pricing is generally speaking quite good across the board, although it’s generally possible to find a cheaper price on other sites if you look hard enough, however you always know that Orbitz will still be around tomorrow, unlike some of the brands where you can save a few dollars.

As with Expedia, availability on Orbitz is excellent, generally speaking. You’ll find the exact same hotels are available shared across all the Expedia Group platforms, which allows them to have good coverage in most corners of the globe. Naturally, their coverage is best in their home market, but is generally still very good elsewhere as well.

You can book hotels through Orbitz’ website, mobile website, or mobile app (both iOS and Android available). In terms of language options, Orbitz is very basic, only supporting English and Spanish, a clear nod towards it’s target market of North America.

In terms of Credit and Debit cards, Orbitz offers a wide variety of options. Visa, MasterCard, American Express, UnionPay, Diners, Discover and JCB are all accepted on their platform. In addition to that you can also pay via PayPal as well as Click-to-Pay. Unfortunately it doesn’t appear that their app or website offers any other 3rd party options like Apple Pay or Google Pay.

Orbitz is a long-standing company owned by one of the biggest travel companies in the world. This alone is worth something in an industry where new companies seem to pop up and disappear overnight. As with Expedia, their customer service has a reputation for being a bit hit-or-miss, but in most cases it’s unlikely you’ll have a to use them anyway, especially if you’re booking hotels with free cancellation.

As with other Expedia Group companies, Orbitz can be difficult to contact. While they do have a contact information on their website, they deliberately make you work to find it in order to reduce their call centre volume. If you search hard enough though you can indeed find a phone number you can call. Before that stage though you’re probably going to be directed to their chatbot. Fortunately, the chatbot is more than capable of taking care of regular tasks such as cancelling and changing your booking, so if you don’t require talking to a human this is a quick and efficient option.

Generally speaking, unless they have a special deal at the time you’re going to book, booking with Orbitz doesn’t make a huge amount of sense and we’d probably stick to their parent. They do have a relatively good amount of “cashback” through their loyalty program when booking hotels online, so if you’re travelling frequently for work or leisure it’s a good way to eventually earn some free nights.

Flight Centre

Flight Centre is Australia’s largest offline travel agency, with thousands of store across Australia as well as some presence in New Zealand, South Africa, and other minor markets. While their name might suggest that they only offer flights, they are in fact a full service agency, which means flights, hotels, packages tours and much more. As you might have guessed, they’ve also been working on expanding their online presence in recent years, so let’s take a look at what they’re currently offering for hotels.

Coming soon

Coming soon

From our own research, Flight Centre has an impressive selection of hotels in Australia and New Zealand, as well as places Australians frequent like the Pacific and Indonesia. While their coverage is not too bad in other major world cities, it certainly thins out a little once you get off the beaten track. What we find is a very localized offering, but one that’s still a good option, especially if you’re planning on traveling into the region.

Flight Centre hotels are available on all three of their platforms; their mobile app available on iOS and Android, their desktop website and their mobile website. Unlike most of their competitors the site is only available in English.

When it comes to hotels, Flight Centre only accepts credit and debit cards. While they support Visa, Mastercard, American Express and Diners it’s disappointing they don’t also support PayPal and Poli pay like they do for flights. In additional, they don’t support Apple Pay or Google Pay, although that’s not likely to be a huge issue for most people. Surprisingly, despite the massive popularity of buy-now-pay-later schemes such as AfterPay, they also don’t support it at this time.

Coming soon

One thing that reassures a lot of people about Flight Centre is that they know there are real people working for the company all across Australia. If you log into their website they clearly display a contact number at the top of their website, unlike their competitors who often try to make it difficult in order to reduce volume. Unfortunately though, it doesn’t appear that they offer any kind of online chat or public email addresses on their website.

Coming soon