Webjet is an Australian based online travel agency – in fact it’s really the only independently owned Australian travel booking site. This means that a lot of their offerings are targeted specifically towards an Australian and New Zealand audience. While Webjet, as the name suggests, mainly sells flights, they do have a hotels offering as well which is solid, but generally not as strong as the global travel sites.
|With Booking Holdings (parent of Booking.com) as their parent, it should come as no surprise that Agoda delivers a smooth and reliable experience when it comes to booking hotels. Agoda is originally created in Singapore, which means that they are very strong in South-east Asian markets, as well as Asia in general. Whilst they might not be a household name to Americans and Europeans, they are in fact the largest OTA in several Asian countries and have a strong reputation.|
|We found that the search functionality of Webjet is reasonably good for finding hotels within Australia, but not so good for finding hotels overseas. While it supports searching by city, country, state and point of interest, we found that a lot of major overseas attractions weren’t findable, and you can’t search by airport or railway station. It also doesn’t support some of the advanced functionality that other sites do such as searching by a specific address. Webjet offers both prepaid and pay-at-hotel type rooms, with the labeling of the two fairly clear. We didn’t find their map functionality to be particularly helpful with the only thing on the map being the hotel you’ve selected, and no way to see nearby attractions, restaurants etc. They do have satellite view enabled though as well as street view which is a nice touch which lets you see the general surroundings of the hotel before booking. We were a little bit disappointed by the Wi-Fi information for the rooms. While the site mentioned that the Wi-Fi is charged, they didn’t give any indication as to how much it might cost. In addition, the breakfast information isn’t particularly clear – we couldn’t work out which rooms come with breakfast and which don’t. This is a fairly big issue which we’ve never come across before of any other travel site.||Like most of its competitors, Agoda offers both prepaid and pay-at-hotel options when booking. They also have an Agoda Secret Deals program, where you can book hotels at heavily discounted prices, however the name of the hotel won't be revealed until after you book. One way that they differ from some other competitors is that they let you add options like breakfast as you book, rather than asking you to select the conditions when choosing your room. The quality of their hotel reviews is not bad, however there are a significant amount in languages other than English, which won't be particularly helpful if you're not a native English speaker. When we tested their search functionality we got a lot of mixed results. For example at first we didn’t think that it supported searching by state/province, however it turns out they do but the results typically only show up if you search for something else – odd. Like its parent company Booking.com, Agoda offers a best price guarantee where they will refund the difference if you see a cheaper price on another site. As with all these guarantees, make sure you read the fine print carefully as they’ll only match the price when the booking meets certain conditions. We love Agoda’s search results page. There’s lots of images of each hotel on the page, and you can hover your cursor over them to see an enlarged version. This makes it so much easier to compare hotels without having to go into every one individually. If the COVID-19 pandemic has got you worried, Agoda has lots of useful information about what each hotel is doing on in individual level, for example whether or not they provide masks. You can check both Agoda’s own reviews as well as Booking.com’s reviews on the site, and for Agoda’s own reviews you can filter by room type to see more relevant reviews – something that Booking.com doesn’t offer. Unfortunately, Agoda doesn’t include the hotel replies, even for the Booking.com reviews. Agoda also offers video content for some top-selling hotels, and when we say video content what we actually mean is a slideshow of some of the better images, combined with some user reviews. It’s quite nice, although I don’t think it would make me any more likely to book the hotel. They’ve got a cool map feature where you can see the nearby attractions and shops as points on the map, but unfortunately it doesn’t really show enough information to actually be useful. Agoda also offer price alert functionality so you can keep informed if there’s a price drop. This feature is slowly becoming more common across online travel sites, but a lot still aren’t offering it. One thing that we really like about Agoda is that rather than just saying “Breakfast”, they give detailed information about what kind of breakfast is on offer. Similarly they give detailed information about the restaurants available at the hotel. Once thing we hate is on the payment page there’s a “Holding this price for 5 minutes” countdown, which can be extended by pressing the button. These kinds of pressure selling tactics are typically fake and leave a bad taste in user’s mouths.|
|Pricing & Fees||Pricing & Fees|
|Generally speaking, we found that Webjet’s hotels are slightly on the expensive side, but not by much. While Webjet doesn’t charge any kind of booking fee like they do for flights, they do charge a payment fee, which we be dependent on which payment method you use, and will range from 0.26% to 1.15%.||As with the other major competitors, Agoda do not charge any kind of booking fee or credit card fee for bookings. The only exception is for Pay-at-hotel bookings, where the hotel may charge a credit card fee – the same as other competitors. From our own independent testing, we found Agoda’s pricing to be excellent, rating number 2 overall in our comparisons. While this was a comparison of properties worldwide, it is overall evident that Agoda’s best pricing can be found in Asia. Being associated with Booking.com however also gives them access to some strong pricing in Europe and the Americas.|
|One thing to realize though is that much of Webjet’s success comes from its other business which specializes in wholesale hotel rooms. What this means for that consumer is that they have a great range of rooms, especially across the Asia Pacific region.||From our own internal testing, availability on Agoda is excellent. It excels in South-east Asia and Asia in generally due to its own brand, and has strong coverage in Europe and the Americas, probable due to its relationship with Booking.com.|
|Webjet is available as a desktop website, mobile website and a mobile app, as with most other sites. Unlike most other sites however, Webjet is only available in English, so you’re out of luck if you’re not an English-speaker. This really emphasizes the fact that Webjet is only really aimed at audiences in Australia and New Zealand.||Hotels are Agoda’s main product, so as expected they are available through their iOS and Android mobile apps, their mobile website and their desktop website. Hotels can be booked in around 39 languages, so Agoda ranks very highly in this regard.|
|Payment Methods||Payment Methods|
Webjet offers a wide range of payment options on their platforms. For credit and debit cards they accept Visa, MasterCard, American Express and JCB. If you’re paying via mobile you’ll have the option to use either Apple Pay or Google Pay which not a lot of competitors offer, especially local ones. You can also choose to pay with PayPal, or pay in four installments through Afterpay. They even have options to pay through American Express Membership Rewards, or HSBC Interest Free. Overall, a very impressive suite of payment options. Not only that, you can also get Webjet gift cards which of course can be used to pay for hotels.
Besides Visa, Mastercard and American Express, Agoda also accepts a multiple other minor credit and debit cards including JCB, UnionPay, Discover and Diners. Besides cards, they also accept Paypal, as well as AfterPay for bookings in AUD. Overall, it has an above average number of payment methods, and a very smooth payment experience.
|Webjet’s reputation, like that of most online travel agencies, isn’t particularly great. While for the most part your not going to have any problems, internet talk tends to indicate that they can be difficult to deal with when something goes wrong or you need to change or cancel. Make sure you know what you’re booking before you press the book button!||Agoda has quite a good reputation when it comes to hotels, so we wouldn’t hesitate to book a hotel through them. Their Trust Score on TrustPilot is 3.9/5.0 at the time of writing which isn’t fantastic, but it’s also not too bad for a OTA going through COVID-19. As always, carefully check that the conditions of your room are before booking, particularly the cancellation policies.|
|Customer Service||Customer Service|
|Webjet claims that you’re able to message them through their website or app 24/7, and that they are available by phone during Australian business hours. Where exactly they show their phone number we don’t know, as we weren’t able to find it anywhere. Presumably they only give it away once people have actually made a booking.||Agoda offers telephone support (via local phone numbers), online chat via their app as well as email support. However they don’t make most of these options easy to find – usually you’ll have to click a “Show more options” link in the help section. When booking a hotel with Agoda, all three options appear to be available, whereas they aren’t when you book flights with them.|
|If you’re Australian, or looking to travel In Australia, New Zealand, or in the Asia pacific region in general, Webjet is worth checking out. While their website feels a little bit out-fashioned it actually has all the features you might need when booking a hotel. If you’re not travelling within this area we’d give it a miss, as the experience is quite localized for the Australian market.||Overall, we consider that Agoda is definitely worth checking out no matter in the world you want to book a hotel. Considering they seems to share a lot of hotel inventory with Booking.com, and that we found their prices to in fact be better than Booking.com, we highly recommend you compare prices here first before booking elsewhere.|