Flight Centre Hotels Review
• 24/7 Worldwide customer care
• Information about the deposit required at the hotel is provided
• Special requests are available
Ease of Use
Flight Centre is Australia’s largest offline travel agency, with thousands of store across Australia as well as some presence in New Zealand, South Africa, and other minor markets. While their name might suggest that they only offer flights, they are in fact a full service agency, which means flights, hotels, packages tours and much more. As you might have guessed, they’ve also been working on expanding their online presence in recent years, so let’s take a look at what they’re currently offering for hotels.
From our own research, Flight Centre has an impressive selection of hotels in Australia and New Zealand, as well as places Australians frequent like the Pacific and Indonesia. While their coverage is not too bad in other major world cities, it certainly thins out a little once you get off the beaten track. What we find is a very localized offering, but one that’s still a good option, especially if you’re planning on traveling into the region.
Flight Centre hotels are available on all three of their platforms; their mobile app available on iOS and Android, their desktop website and their mobile website. Unlike most of their competitors the site is only available in English.
When it comes to hotels, Flight Centre only accepts credit and debit cards. While they support Visa, Mastercard, American Express and Diners it’s disappointing they don’t also support PayPal and Poli pay like they do for flights. In additional, they don’t support Apple Pay or Google Pay, although that’s not likely to be a huge issue for most people. Surprisingly, despite the massive popularity of buy-now-pay-later schemes such as AfterPay, they also don’t support it at this time.
One thing that reassures a lot of people about Flight Centre is that they know there are real people working for the company all across Australia. If you log into their website they clearly display a contact number at the top of their website, unlike their competitors who often try to make it difficult in order to reduce volume. Unfortunately though, it doesn’t appear that they offer any kind of online chat or public email addresses on their website.